Question 1

What documents should I prepare before filing a dispute?

Accepted Answer

Gather all relevant contractual documents, correspondence with the other party, evidence of the issue (photos, receipts, invoices) and any previous communication. Clear, organized documentation helps our AI agents analyze your case more effectively.

Question 2

How does the AI analysis process work?

Accepted Answer

Our multi-agent system uses specialized AI agents to analyze different aspects of your dispute in parallel. Each agent focuses on a specific role: legal research, claims analysis, defense arguments, evidence review, and fact-checking.

Question 3

What happens with my personal data during the process?

Accepted Answer

Your data is protected by GDPR. All personal information is encrypted, processed only for dispute resolution purposes, and automatically anonymized after case closure. You retain full control of your data.

Question 4

How long does the dispute resolution process take?

Accepted Answer

The typical duration ranges from 7 to 30 days depending on case complexity. Our AI-powered analysis significantly reduces review time compared to traditional methods.

Question 5

Is the platform available in all EU languages?

Accepted Answer

Yes, our platform supports all 24 official EU languages. Documents are automatically translated, ensuring fair proceedings regardless of the parties' native languages.

Question 6

What types of disputes can be resolved through this platform?

Accepted Answer

The platform handles B2C and B2B disputes including contractual disagreements, defective products, service quality issues, payment disputes, and delivery problems.

Question 7

How are AI recommendations validated?

Accepted Answer

All AI-generated analyses are reviewed and validated by a human magistrate before any decision. AI assists but never replaces human judgment.

Question 8

What are the costs associated with filing a dispute?

Accepted Answer

Filing fees are regulated and kept minimal to ensure access to justice. Exact fees depend on the amount and type of dispute.

Question 9

Can I withdraw from the process at any time?

Accepted Answer

Yes, you can withdraw before the final decision is made. However, once both parties accept a settlement proposal, the process becomes binding.

Question 10

How can I ensure my evidence is correctly presented?

Accepted Answer

Upload all evidence in standard formats (PDF, JPG, PNG) with clear descriptions. Our system will organize and present the evidence to all parties.

Frequently Asked Questions

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Frequently Asked Questions

What documents should I prepare before filing a dispute?

How does the AI analysis process work?

What happens to my personal data during the process?

How long does the dispute resolution process take?

Can I withdraw from the process at any time?

Is the platform accessible in all EU languages?

What types of disputes can be resolved through this platform?

How are the AI recommendations validated?

Who can access my case documents?

What are the costs associated with filing a dispute?

Are there any hidden fees?

What payment methods are accepted?

Still have questions?

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Important Notice